Piper · Parent App
FAQs
General
What is POD Health’s Piper/Parent App?
What is POD Health’s Piper/Parent App?
What is POD Health’s Piper/Parent App?
Who is the Parent App/Piper meant for?
Who is the Parent App/Piper meant for?
Who is the Parent App/Piper meant for?
What problems will the Parent App/Piper help me solve?
What problems will the Parent App/Piper help me solve?
What problems will the Parent App/Piper help me solve?
How is this different from a regular health app, calendar, or journal?
How is this different from a regular health app, calendar, or journal?
How is this different from a regular health app, calendar, or journal?
Do I need a formal diagnosis for my child to start using the app?
Do I need a formal diagnosis for my child to start using the app?
Do I need a formal diagnosis for my child to start using the app?
Can I use the app with another caregiver for the same child?
Can I use the app with another caregiver for the same child?
Can I use the app with another caregiver for the same child?
Getting Started
How do I get started with the Parent App/Piper?
How do I get started with the Parent App/Piper?
How do I get started with the Parent App/Piper?
What information do I need to set up my child’s profile?
What information do I need to set up my child’s profile?
What information do I need to set up my child’s profile?
Can I add multiple children?
Can I add multiple children?
Can I add multiple children?
Do I need to connect to an EHR to use the app?
Do I need to connect to an EHR to use the app?
Do I need to connect to an EHR to use the app?
How long does it take for me to get meaningful value from the app?
How long does it take for me to get meaningful value from the app?
How long does it take for me to get meaningful value from the app?
Data & Documents
What types of documents can I upload?
What types of documents can I upload?
What types of documents can I upload?
How are my documents organized in the app?
How are my documents organized in the app?
How are my documents organized in the app?
How does document summarization work?
How does document summarization work?
How does document summarization work?
Can I search across my documents?
Can I search across my documents?
Can I search across my documents?
What if the app extracts something incorrectly from a document?
What if the app extracts something incorrectly from a document?
What if the app extracts something incorrectly from a document?
Can I upload documents from my computer?
Can I upload documents from my computer?
Can I upload documents from my computer?
athenahealth EHR & Medical Data
What medical data can the app import from my child’s EHR?
What medical data can the app import from my child’s EHR?
What medical data can the app import from my child’s EHR?
How often does EHR syncing occur?
How often does EHR syncing occur?
How often does EHR syncing occur?
What if my child’s EHR system is not supported?
What if my child’s EHR system is not supported?
What if my child’s EHR system is not supported?
Can I disconnect the EHR connection later?
Can I disconnect the EHR connection later?
Can I disconnect the EHR connection later?
Does the app change anything in my EHR?
Does the app change anything in my EHR?
Does the app change anything in my EHR?
Piper (AI Assistant)
What is Piper and what can it do for me?
What is Piper and what can it do for me?
What is Piper and what can it do for me?
How is Piper different from a general AI chatbot?
How is Piper different from a general AI chatbot?
How is Piper different from a general AI chatbot?
Can Piper replace my doctor or therapist?
Can Piper replace my doctor or therapist?
Can Piper replace my doctor or therapist?
What kind of questions can I ask Piper?
What kind of questions can I ask Piper?
What kind of questions can I ask Piper?
How does Piper use my child’s data safely?
How does Piper use my child’s data safely?
How does Piper use my child’s data safely?
What are prompt templates in Piper?
What are prompt templates in Piper?
What are prompt templates in Piper?
Can I write my own questions to Piper instead of using templates?
Can I write my own questions to Piper instead of using templates?
Can I write my own questions to Piper instead of using templates?
Progress & Insights
What conditions can I track in the app?
What conditions can I track in the app?
What conditions can I track in the app?
How often should I complete progress questionnaires?
How often should I complete progress questionnaires?
How often should I complete progress questionnaires?
How does the app link medications and therapies to my child’s progress?
How does the app link medications and therapies to my child’s progress?
How does the app link medications and therapies to my child’s progress?
How are insights presented in the app?
How are insights presented in the app?
How are insights presented in the app?
LifeLogs
What are LifeLogs?
What are LifeLogs?
What are LifeLogs?
How does Piper use my LifeLog entries?
How does Piper use my LifeLog entries?
How does Piper use my LifeLog entries?
Can I share my LifeLog entries?
Can I share my LifeLog entries?
Can I share my LifeLog entries?
Wearables
Can I connect an Apple Watch to the app?
Can I connect an Apple Watch to the app?
Can I connect an Apple Watch to the app?
What health data does the Apple Watch sync for each condition?
What health data does the Apple Watch sync for each condition?
What health data does the Apple Watch sync for each condition?
Do I need an Apple Watch to use the app?
Do I need an Apple Watch to use the app?
Do I need an Apple Watch to use the app?
What is the Anxiety Indicator on the home screen?
What is the Anxiety Indicator on the home screen?
What is the Anxiety Indicator on the home screen?
How does wearable data feed into Piper?
How does wearable data feed into Piper?
How does wearable data feed into Piper?
Collaboration & Sharing
How does the app support collaboration with clinicians, therapists, and schools?
How does the app support collaboration with clinicians, therapists, and schools?
How does the app support collaboration with clinicians, therapists, and schools?
Can I share information from the app with my child’s care team?
Can I share information from the app with my child’s care team?
Can I share information from the app with my child’s care team?
Can my child’s clinicians log directly into the app?
Can my child’s clinicians log directly into the app?
Can my child’s clinicians log directly into the app?
Security, Privacy & Control
How is my child’s data stored and secured?
How is my child’s data stored and secured?
How is my child’s data stored and secured?
Who can see my child’s information?
Who can see my child’s information?
Who can see my child’s information?
Is my data used for advertising or sold to third parties?
Is my data used for advertising or sold to third parties?
Is my data used for advertising or sold to third parties?
Can I delete my child’s data if I stop using the app?
Can I delete my child’s data if I stop using the app?
Can I delete my child’s data if I stop using the app?
What happens if I lose my phone?
What happens if I lose my phone?
What happens if I lose my phone?
Usage, Limits & Daily Experience
How much time will I need to spend using the app each week?
How much time will I need to spend using the app each week?
How much time will I need to spend using the app each week?
Does the app send me reminders or notifications?
Does the app send me reminders or notifications?
Does the app send me reminders or notifications?
Can I use the app when I’m offline?
Can I use the app when I’m offline?
Can I use the app when I’m offline?
Are there limits on document size or the number of files I can upload?
Are there limits on document size or the number of files I can upload?
Are there limits on document size or the number of files I can upload?
What happens if I stop using the app for a while?
What happens if I stop using the app for a while?
What happens if I stop using the app for a while?
Platform & Availability
What devices can I use the Parent App on?
What devices can I use the Parent App on?
What devices can I use the Parent App on?
Will I be able to use the app on Android or in other countries?
Will I be able to use the app on Android or in other countries?
Will I be able to use the app on Android or in other countries?
How can I give feedback during the private beta?
How can I give feedback during the private beta?
How can I give feedback during the private beta?
How do I get help if I run into issues?
How do I get help if I run into issues?
How do I get help if I run into issues?
One-Time Setup FAQs
How do I create an account and get started?
How do I create an account and get started?
How do I create an account and get started?
What should I review during onboarding?
What should I review during onboarding?
What should I review during onboarding?
How do I add my child’s profile?
How do I add my child’s profile?
How do I add my child’s profile?
Can I add more than one child?
Can I add more than one child?
Can I add more than one child?
How do I upload medical or school documents?
How do I upload medical or school documents?
How do I upload medical or school documents?
Where are my documents stored?
Where are my documents stored?
Where are my documents stored?
How do I organize important files?
How do I organize important files?
How do I organize important files?
How do I take my first progress questionnaire?
How do I take my first progress questionnaire?
How do I take my first progress questionnaire?
What do I achieve by completing the first setup?
What do I achieve by completing the first setup?
What do I achieve by completing the first setup?
Ongoing Health Management FAQs
How often should I take progress questionnaires?
How often should I take progress questionnaires?
How often should I take progress questionnaires?
What do the condition questionnaires cover?
What do the condition questionnaires cover?
What do the condition questionnaires cover?
How do I interpret the results?
How do I interpret the results?
How do I interpret the results?
How do I track growth metrics?
How do I track growth metrics?
How do I track growth metrics?
Can Piper help explain changes over time?
Can Piper help explain changes over time?
Can Piper help explain changes over time?
How do I prepare progress data for appointments?
How do I prepare progress data for appointments?
How do I prepare progress data for appointments?
What is the benefit of using the app consistently?
What is the benefit of using the app consistently?
What is the benefit of using the app consistently?
Crisis Mode FAQs
How do I quickly access critical health information?
How do I quickly access critical health information?
How do I quickly access critical health information?
How do I share documents in an emergency?
How do I share documents in an emergency?
How do I share documents in an emergency?
What progress data is helpful in emergencies?
What progress data is helpful in emergencies?
What progress data is helpful in emergencies?
Can I show these to ER or urgent care staff?
Can I show these to ER or urgent care staff?
Can I show these to ER or urgent care staff?
How do I update records after an emergency?
How do I update records after an emergency?
How do I update records after an emergency?
EHR Integration FAQs
How do I connect my child’s EHR?
How do I connect my child’s EHR?
How do I connect my child’s EHR?
What data syncs automatically?
What data syncs automatically?
What data syncs automatically?
Will EHR data overwrite what I manually enter?
Will EHR data overwrite what I manually enter?
Will EHR data overwrite what I manually enter?
How do I view lab results?
How do I view lab results?
How do I view lab results?
Can Piper explain lab results?
Can Piper explain lab results?
Can Piper explain lab results?
Using Piper FAQs
What can I ask Piper?
What can I ask Piper?
What can I ask Piper?
How does Piper personalize insights?
How does Piper personalize insights?
How does Piper personalize insights?
Can Piper help prepare for appointments?
Can Piper help prepare for appointments?
Can Piper help prepare for appointments?
Can Piper interpret therapy or medication effectiveness?
Can Piper interpret therapy or medication effectiveness?
Can Piper interpret therapy or medication effectiveness?
Can Piper create summaries?
Can Piper create summaries?
Can Piper create summaries?
What are Piper’s limitations?
What are Piper’s limitations?
What are Piper’s limitations?
What happens when Piper doesn’t have enough data?
What happens when Piper doesn’t have enough data?
What happens when Piper doesn’t have enough data?
Can Piper analyze patterns month-over-month?
Can Piper analyze patterns month-over-month?
Can Piper analyze patterns month-over-month?
How do I make the most of Piper?
How do I make the most of Piper?
How do I make the most of Piper?